So, it’s not news that the BBB has a complaint on file regarding Verizon Wireless from me. (At least it’s not if you follow me.) There will hopefully soon be a series of emails posted here to show everyone the process I’ve gone through. I’m in the middle of these emails as I type this, so I will hold until complete resolution before posting them all. However, I have decided to post Verizon’s response to the filed complaint. Doesn’t help much, but here you go anyway:
On March 12, 2010, the business provided the following information:
March 12, 2010
Better Business Bureau of New Jersey
1700 Whitehorse - Hamilton Sq. Rd. Ste D5
Trenton, NJ 08690
Re: Complaint dated March 4, 2010, filed by Mr. <NAME> / Case #: <###>(Verizon Wireless Customer Account No. <###>; Mobile Telephone No. <###>)
Dear Ms. Bocchicchio:
This is in response to the above-referenced complaint filed by Mr. <NAME>, received by Verizon Wireless on March 4, 2010. Mr. <NAME> informs of his dissatisfaction with Verizon Wireless' new data plan requirement imposed on a majority of the handsets currently offered. Mr. <NAME> indicates that as a paying subscriber, he should have control over which device he selects and not be limited to lower-end devices that do not require a data plan. He is requesting that Verizon Wireless provide the consumer with the option to block services that they may not use or want, as opposed to forcibly imposing the requirement of a plan.
Our records indicate that Mr. <NAME> established service with Verizon Wireless on <DATE>. Please be advised that as of January 18, 2010, activations of 3G Multimedia phones began requiring the subscription of a data plan of $9.99 or higher. However, subscribers have been permitted to maintain their current equipment at a Pay-As-You-Go rate or with a data block, as in Mr. <NAME> case, so long as the equipment is not exchanged or upgraded to a device requiring a data plan.
The new data plan requirement was made available to consumers as a method of permitting 3G Multimedia devices to function in their largest capacity, all the while eliminating the occurrence of individual $1.99 megabyte charges. Currently, activations of 3G Multimedia devices will require a data plan of $9.99 or higher; however, Mr. <NAME> feedback is certainly appreciated and valued, and can rest assured that it will be forwarded to the appropriate department.
It is our hope that we have adequately clarified our position regarding the above mentioned concern/s. Verizon Wireless regrets any inconvenience this matter may have caused. Should Mr. <NAME> have any questions regarding this response, he may contact the undersigned at (866) 673-9561 between the hours of 7:00AM and 4:00 PM PST.
Verizon Wireless - West Area
Though they didn’t really address the issue appropriately enough for me, it seems – based on their summary – that they at least do understand the issue. But don’t get me wrong. That doesn’t even begin to start giving me a more favorable opinion of them. If anything, it makes me more upset that they understand the problem, but still choose to do nothing to resolve it.